FAQs

Q?

Why do I need Data Backup and Disaster Recovery?

A.

Teknologik is Toronto’s leading IT consulting firm. We know that the most valuable asset to any business is their data. We offer multiple different IT solutions that meet various budgets which include data backup solutions and disaster recovery options to protect your business. We have implemented multiple enterprise level Disaster Recovery systems to protect businesses including offsite backups, Cloud Backups, real time disaster recovery and business continuity options. Complete Data Backup management is included in our Managed IT Services program. Our IT support team will setup an enterprise level data backup solution including local data backup and offsite data backup (cloud backup). Proper Backup procedures will protect your business, profitability, productivity and reputation.

If you need further assistance, do not hesitate to contact us.

Q?

Why does my network need Proactive Management and Maintenance?

A.

Technology is the heart of your business. In todays world, your IT infrastructure network is the back bone of your business. Proactive management and maintenance keeps your network running efficiently and securely. Our Managed IT Services provides proactive network management, proactive IT technical support and proactive IT maintenance therefore reducing IT infrastructure systems failure and downtime. Our team of IT technical support engineers proactively monitor and manage the health, performance and security of your IT network 24/7/365. This will ensure maximum uptime, security and stability. This all comes with a predictable flat monthly fee.

Q?

How does Managed IT Services compliment your business?

A.

Managed IT Services compliment businesses by allowing them to operate more strategically than reactively in order to prevent problems and to keep things running smoothly. This IT technical support model also rewards both the client and the Managed IT Service (MSP) provider when things go smoothly. This is true win-win business relationship as our business model is built on network uptime, not downtime. This IT technical support business model also provides fixed IT costs which allows for proper budgeting and the client will never receive surprises from a billing standpoint.

Q?

What is Managed IT Services?

A.

Many companies claim to be Managed IT Service providers (MSP) however only True Managed IT Service Providers are 100% responsible for the safety, security, and reliability of your entire IT infrastructure. Managed IT Service providers are not only your trusted IT consultants, they also provide proactive Managed IT Services using a host including Remote monitoring and management (RMM) and professional services automation (PSA) tools to ensure your organization is receiving immediate IT technical support and consistent network uptime on a fixed-fee basis that meet your company budget. As a true Managed IT Service provider, our corporate commitment is to proactively prevent problems and not reactively fixing problems. Once again, a true Managed Service Provider’s (MSP) business model is built on network uptime, not downtime.

Q?

How do we solve urgent IT technical support issues?

A.

We solve all IT technical support issues on the basis of priority. Our Managed IT Services client receive advanced enterprise Remote Monitoring and Management (RMM) software. Our IT support team use these tools to proactively manage and maintain your network including enterprise centrally controlled antivirus and data backup as well as IT technical support issues and IT support ticket tracking mechanism. All urgent IT technical support issues are given highest priority and our IT technical support team will solve the technical IT technical support issue immediately.