The drive to become a customer experience-focused business doesn't just come from the C-suite. Anyone with a deep understanding of today's digital mandate and a strong vision for what digital experiences can do for customers and business can lead the charge.
There is potential for a huge upside, as businesses increasingly correlate strong customer experience with revenue growth. For leaders and teams wanting to combine creativity and technology, we've identified three ways to kickstart their experience-driven digital strategy.
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Empowering the assembly line
Discover how Microsoft Teams—launched in just three weeks during the pandemic—is helping Toyota integrate departments such as manufacturing, R&D, and sales into one app. This makes communication easier and processes more efficient throughout the organization.
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Closing skills gaps in manufacturing
Equip your Frontline Workforce with the digital and soft skills they need to leverage modern tools, keep pace with changes in technology, and unlock the full value of Industry 4.0. Learn how #Microsoft can help you close the skills gap with your team.
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Toyota Motor North America Migrates 40,000 to Microsoft Teams in Three Weeks
Toyota Motor North America had been running Skype for Business on Azure. When Microsoft phased out those datacenters, TMNA moved to Teams. The switch to Teams Only included a superior audio conferencing and calling experience, including Teams Phone for external calls.
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